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One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.
I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.
Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.
You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for. [email protected](This last e-mail address sends back an note from Amazon that using it won't help you. Pacific: (877)-586-3230 Corporate Offices, Seattle(206) 622-2335The fax number has changed. UK Snail Mail: uk Ltd Patriot Court1-9 The Grove Slough SL1 1QP Headquarters Address: 1200 12th Ave., Ste. And, while Amazon has had some rough times lately, they apparently chose to remove the number years ago when things were flush.
Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.
And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?
And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?
The more of us who post it, the more people who will be able to find it.
I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.
We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.